27 November 2012
During a routine inspection
People told us that all treatment options had been fully explained to them when they visited the dentist. They said that all the dental and reception staff were very skilled and the service had been professional, reliable and welcoming. People told us they had signed documentation to give their consent to treatment and that staff had checked their medical histories and medication on a regular basis. They also told us that fees were explained to them prior to treatment.
We looked around the premises and saw it was clean and tidy. People who used the service told us they always found the service to be well maintained and very clean.
We also saw evidence of effective infection control systems in place and that good practice had been followed. When we looked at training records for staff we saw evidence that all staff had been professionally trained to the level their positions required and that they had completed training in other appropriate courses.