The Care Quality Commission
  • Dentist
  • Dentist

Archived: Glencairn Dental Practice

13 The Village, Bebington, Wirral, Merseyside, CH63 7PJ (0151) 645 3371

Provided and run by:
Glencairn Dental Practice

All Inspections

19 March 2013

During a routine inspection

Patients we spoke with told us they were very satisfied with the care and treatment they received. They told us the dentist explained treatments and gave plenty of good verbal and written information to support what they were doing.

We looked at records and found them to be completed accurately and were secure. We found that health assessments were undertaken and reviewed at each visit. Care and treatment plans were discussed including options, risks and benefits of treatment. Staff were trained in emergency procedures. Emergency equipment was checked and accessible. There were appropriate policies, procedures and risk assessments in place for radiological safety. We found there were sufficient numbers of suitably experienced and qualified staff in order to care safely for the patients.

We found the practice was compliant with the essential quality requirements of Health Technical Memorandum 01-05: Decontamination in primary care dental practices (HTM01-05). The HTM 01-05 is designed to assist all registered primary dental care services meet satisfactory levels of decontamination. Evidence was seen of the practice having undertaken regular audits which demonstrated compliance with HTM01-05 standards for 2012 and 2013.

15 March 2012

During a routine inspection

We spoke with people who use the service. They were very happy with the care and treatment provided. When asked what they thought of the service patients responded: 'Excellent', 'Faultless', 'Fabulous ' so professional'. They told us they were treated like a person and not just a number, discussion around treatments were very good, and they were put at ease by the skill and experience demonstrated by the staff. They commented that the practice appeared very clean. They told us staff always wore protective equipment such as face masks, eye goggles, aprons and patients were always asked to wear protective eye wear and aprons. We were told: 'The cleanliness is first class'.