• Dentist
  • Dentist

Orthoactive Orthodontic Practice

310 Norwich Road, Ipswich, Suffolk, IP1 4HD (01473) 462355

Provided and run by:
Orthoactive Limited

Report from 11 June 2024 assessment

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Caring

Regulations met

Updated 24 October 2024

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Kindness, compassion and dignity

Regulations met

On the day of assessment, we received verbal and written feedback from 5 patients and a further 41 patients submitted feedback to the Care Quality Commission. All feedback was wholly positive and patients told us that everyone was friendly and helpful. Patients’ comments included, “Kind, trustworthy, patient and thoughtful to people under their care”, “friendly, polite and professional service” and “great service”. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

We did not receive any information from partner organisations.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. Staff treated patients with kindness, respect and compassion.

Treating people as individuals

Regulations met

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

Independence, choice and control

Regulations met

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

Responding to people’s immediate needs

Regulations met

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

Workforce wellbeing and enablement

Regulations met

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.