27 November 2013
During a routine inspection
During the inspection we spoke with two dentists, three dental nurses, the receptionist, the practice manager and one person using the service. After our inspection visit, we spoke by telephone with seven people who were registered with the practice to ask them about their experiences of the service.
The people we spoke with were all complimentary about the service they had received. Their comments included, "I've always had very good treatment" and "All my family are very happy with their treatment' People told us they were given the information they needed to be able to make an informed decision about their treatment.
Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.
People told us that the practice was clean and tidy and we found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.
The provider had systems of audits in place to enable them to monitor the quality of the service provided. This made sure that people received appropriate care and treatment. People were asked for their views about the practice and these were listened to.