17 April 2013
During a routine inspection
We spoke to three patients, three dentists, four members of practice staff and the practice manager. We also looked at records. These included care plans, records of meetings and information about how the service operated. We looked at information from surveys undertaken by the provider to assess the quality of the service.
Patients we spoke to were involved in their care and treatment options and felt it was delivered in a safe way.
One patient said, “I feel fine about coming to this dentist. I have not had any problems with the service and they always tell me about the treatment I can receive.” We asked all the patient we spoke to about cleanliness and infection control and one patient said, "The practice is always very clean. I have no concerns about that at all."
We observed members of staff interacting with patients in a courteous, polite and efficient manner.
We saw that the practice had implemented an effective infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients.