22 October 2012
During a routine inspection
During the inspection we met the dentist, the hygienist and a dental nurse. We reviewed three dental records, two staff files, some of the practice's policies and procedures and their quality audits.
During our inspection we spoke with three people who visited the practice and we telephoned three people at home who were registered with the practice.
People told us that they received care and treatment that was planned. People told us that they were very pleased with the service and had no cause to complain.
We saw that at each consultation people's medical history was checked and signed by the person and the dental nurse told us oral care advice was given as part of the treatment.
People we spoke with told us that the environment was always hygienic, clean and tidy.
We saw that the practice followed a recruitment procedure and we saw that the necessary checks were made prior to employment.
The practice was in the process of changing the way they monitored their service with a new auditing system. The practice asked people for feedback to monitor the service they received and to ensure a high standard was maintained.