28 June 2013
During a routine inspection
People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.
Staff at the practice, received regular training and were given a professional appraisal of their work every year.
A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service. Complaints were handled professionally.
People were positive about the treatment received at Snodland Dental practice. People's comments included 'I am a very nervous patient and the dentist made me feel at ease' and 'The staff were friendly, keen to help and supportive'.