2 March 2012
During a routine inspection
Patients told us that they received a treatment plan prior to receiving treatment and that they signed it to acknowledge their agreement.
They told us that they could make emergency appointments but that they sometimes had to wait a few days to get one. One patient told us that their appointment had been changed twice but the reasons for this had been explained to them by the practice receptionist.
We were told that practice staff were polite and respected their privacy.
Patients told us that they had always found all areas of the practice to be clean. They said that the dentist and dental nurse always wore personal protective equipment (PPE), such as disposable gloves and an eye shield, and that they were provided with a disposable apron and an eye shield.