17 July 2013
During a routine inspection
Patients told us that they were fully involved in the planning of their treatment. The dentist discussed different options available with people and enabled them to make informed decisions about their care. One patient told us, "The dentist is very clear, they explain things really well, there is no room for misunderstanding".
Treatment was delivered appropriately in line with patients' care plans. The dentist reviewed and updated the care plans at the beginning of each visit. Another patient told us, "Excellent care here, I could not be more satisfied".
The practice had a clear policy and procedures in place regarding safeguarding children and vulnerable adults. The staff knew what to do should they suspect abuse was taking place.
We saw that the service maintained appropriate standards of cleanliness and hygiene throughout the premises. The practice employed a daily cleaner. Staff told us, "We respect guidelines to the letter and we are very vigilant about cleaning and sterilising". One patient told us, "The place is always clean, it is always like that and it smells nice which is very important".
The practice had a robust complaint policy with clear procedures. We saw that complaints were addressed appropriately and that people's views were taken into account.