The Care Quality Commission
  • Dentist
  • Dentist

Archived: Broadwalk Dental Surgery

5 East Walk, Harlow, Essex, CM20 1JH 0844 375 6262

Provided and run by:
Mr Cornelius Yap

Important: The provider of this service changed. See new profile

All Inspections

12 September 2013

During a routine inspection

We spoke with six people who used the service. They all spoke positively about the treatment that they had received. One person told us, '[The dentist] reassured me [the treatment] would be OK. [They were] kind and reassuring. [They] really cared.'

We saw that people were treated in a clean and tidy environment. All of the people that we spoke with told us that they found the surgery clean. There were adequate procedures in place to prevent the spread of infection.

The surgery was situated on the ground floor and there was a wide corridor between the waiting room and surgery. This enabled access for people who used a wheelchair or a mobility scooter .

Staff that we spoke with said that they felt supported by the provider. One member of staff said, 'It's so open that you can discuss things.' Staff felt confident raising issues or concerns with the dentist.

The provider had regard to the complaints and comments made by people who used the service. One person told us, "They always want to know if I'm happy and if I've had any problems or anything. [The dentist] always says, "Any problems, just call."

10 November 2011

During a routine inspection

People we spoke with during our visit told us they were satisfied with their treatment at Boardwalk Dental surgery.

People informed us that they received information in a calm and unhurried environment. People told us that they never felt under pressure to make a decision and options were always discussed with them. They told us that staff listen to them and were approachable. People confirmed they felt safe with their treatments and that they would talk to the provider if they had any concerns.

Comments from people included 'The dentist always takes time to discuss options,' 'I used to be terrified about going to the dentist but since coming to this practice I have enough confidence not to require sedation.' 'I have had my confidence in smiling restored.'

During our visit people were seen to be relaxed and engaging with staff about treatments available.