The Care Quality Commission
  • Dentist
  • Dentist

3 One One Dental Care

311 Ballards Lane, North Finchley, London, N12 8LY (020) 8445 2722

Provided and run by:
Mr Richard Pins

All Inspections

During an assessment under our new approach

We carried out this announced on-site assessment on 17 May 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. 3 One One Dental Care is in Barnet and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 principal dentists, 2 associate dentists, 1 visiting implant dentist, 4 qualified dental nurses, 2 trainee dental nurses, 4 dental hygienists, 2 visiting dental hygienist and 3 receptionists. The practice had 4 treatment rooms. During the assessment we spoke with the 2 principal dentists, 1 associate dentist, 1 dental nurse and 2 receptionists.

6 November 2013

During a routine inspection

Patients told us they felt involved in making decisions about their care and treatment. We spoke individually with two patients, one of whom told us 'I always feel I'm given the full range of treatment options but I know that the final decision rests with me.'

We selected two patient records from the day list . The dentist was able to talk through these records and evidence that patient care had been continually assessed and documented. One record had recently been updated to reflect changes to a patient's medication for a pre-existing medical condition. We were told that any changes were discussed before treatment commenced. This ensured that patients were protected against the risks of receiving inappropriate or unsafe care.

Staff we spoke with demonstrated an understanding of safeguarding children and vulnerable adults. They were able to describe possible types of abuse such as physical abuse and dental neglect. They explained what they would do in the event of a safeguarding alert.

The waiting area and treatment rooms were clean and clutter free. Both patients spoke positively about the cleanliness of the treatment room and overall environment. One patient referred to the environment as 'excellent' and added that there were 'no problems.'

Patient records indicated where a medical condition might impact on dental treatment. This meant that the provider had accurate records to help identify and manage risks in relation to providing dental care.

21 March 2012

During a routine inspection

People told us that they felt their privacy and dignity was maintained and that their 'confidentiality is maintained in every way'. People commented that they felt involved in the decision making around their care and treatment and that the pros and cons of the treatment options were explained to them.

People commented very positively on the care they received from their dentists and practice staff. A person described their care as 'fantastic' and that the 'friendly staff are wonderful'. Another person commented that the dental care was 'absolutely amazing'.

We asked people using the service if they felt safe in the hands of their dentist. They told us that they were 'so confident in (the dentists') abilities' and felt 'totally safe a 100%' in the care of their dentist' and had every confidence in them. People commented that they had no reason to complain and that they would 'feel confident in raising concerns'.

All areas of the practice were clean and hygienic during our visit. People commented positively on the cleanliness of the practice and described the environment as 'always spotless' and 'immaculately clean'.