The Care Quality Commission
  • Dentist
  • Dentist

Archived: Cadbury Dental Practice

Cadbury Limited, Bournville Lane, Birmingham, West Midlands, B30 2LU (0121) 451 4707

Provided and run by:
Dr. Robert Tennet

Important: The provider of this service changed. See new profile
Important: This service is now registered at a different address - see new profile

All Inspections

6 September 2012

During a routine inspection

Our visit was discussed and arranged with the dental practice a few days in advance. This was to ensure that we had time to see and speak to staff working at the practice and people who were registered with the service. Before our visit, we contacted seven people by telephone who were registered with the practice to ask them about their experiences of the service. On the day of our visit, we spoke with three dentists, two dental nurses, one reception manager and the practice manager. We also spoke with two people who were registered with the practice.

People that used the practice told us that they were happy with the quality of treatment they received. People told us that appointments were usually on time and that they could make appointments easily. They felt they were given enough information about their treatment options and the relevant fees, and were able to ask all the questions they wanted to. People told us that the practice was clean and tidy and had no concerns about hygiene standards.

One person told us 'Staff are all respectful and pleasant'. Another person told us 'Staff are always courteous and pleasant, very professional.' We observed people coming in this practice for their dental appointments and found that the dental staff were welcoming and friendly to put people at ease. One person told us 'I always gets a copy of the treatment plan.' Another person told us 'I get lots of information about after care.'