Hillcrest Manor Nursing Home

Updated 19 November 2020

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 28 October 2020 and was announced.

Updated 19 November 2020

At our last inspection in November 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Hillcrest Manor Nursing Home is a nursing home for 43 people. The home comprises of two units, The Manor and The Granary. The Manor provides general nursing care for up to 33 people and The Granary provides nursing care to 10 people who are living with dementia. The Granary is situated on the ground floor and accommodation in The Manor is arranged over two floors with a shaft lift giving access to bedrooms on the first floor.

People felt safe living at the home. People were protected from the risk of harm or abuse because the provider had effective systems in place which were understood and followed by staff. There were enough staff to help keep people safe and meet their needs. People received their medicines when they needed them from staff who had been trained to carry out the task. There were effective systems in place to reduce the risk of the spread of infection.

People were cared for by staff who had the skills and training to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People were supported to eat well in accordance with their needs and preferences. People’s health and well-being were monitored and met.

Staff interacted with people in a kind and respectful manner and they knew people well. People’s privacy was respected and staff supported people to maintain their dignity. The provider’s procedures relating to confidentiality were understood and followed by staff.

Activity staff provided people with opportunities for social stimulation and people were supported to maintain contact with their family and friends. Staff ensured people saw healthcare professionals when they needed. People could be confident that they received a service which met their needs and preferences. Concerns and complaints were taken seriously and responded to.

There were effective management systems in place and there were systems to monitor the quality and safety of the service provided. People were supported by a team of staff who felt supported and valued.

Further information is in the detailed findings below.