The Care Quality Commission

Archived: North Road Care Homes

192-194 Hollywood Avenue, Gosforth, Newcastle Upon Tyne, Tyne And Wear, NE3 5BU (0191) 213 1215

Provided and run by:
North Road Care Limited

Important: The provider of this service changed. See new profile

All Inspections

1, 3 May 2013

During a routine inspection

People living in the home were asked their permission before any care or treatment was given to them. Staff treated people with respect and patience and always tried to explain what they were about to do help or care for people. Where a person was unable to give consent, or understand what was being explained to them, staff acted in the person's best interests.

People told us they were well looked after by the staff who, they said, were kind and caring. Visiting family members confirmed this and said they had every confidence in the manager and staff to look after their relatives. We saw that the care given was professional and compassionate.

People were given their prescribed medicines safely and at the right times, and appropriate records were held to demonstrate this.

Staff were well trained, experienced and caring. They had been recruited only after the appropriate checks had been carried out to make sure they were fit to work with vulnerable people.

People told us the staff listened to them and responded to concerns. Family members confirmed this. However, we found that no records were kept about how complaints were handled and resolved.

Other records in the home were also lacking in terms of accuracy and accessibility, and did not fully reflect the good care observed and reported.

17 April 2012

During a routine inspection

We spoke with 15 people living in the home. They were very positive about their care. Comments included, 'It's a nice place to live. The staff are nice. I'm quite happy here'; 'The staff treat me very well'; 'It's lovely, here. The people are very nice'; and, 'I'm treated with respect, here'.

Family members told us that their relatives were treated with respect by the staff. They told us they were generally happy with the care provided. One spoke of the good rapport between staff and people living in the home.

Family members told us they had been involved in the assessments of their relative's needs.

People told us they felt safe in the home. They told us they would tell the staff if they had any concerns.