Archived: Stourbridge Orthodontic Clinic

We found that people were informed of their treatment options and their consent for treatment was obtained.

Dental records showed what treatment people had received. One person who used the service said, 'The orthodontist explained to me and my child the treatment options and approximately how long this would take.'

We found that the decontamination process for dental instruments was satisfactory to reduce the risk of cross infection.

The staff recruitment practices ensured that all staff were suitable to work at the practice. One person who used the service said, 'The staff are really pleasant.'

We found that complaints were managed effectively to resolve any concerns and to improve the service provided to people.