Bridlington Manor

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We identified a breach of legal regulations. During both days of our onsite visits, we observed no meaningful activities. One staff member said, “People used to go out when we had more staff. No one has been taken out for a month as we have lost staff.” People’s records contained little or no information on their social interests, hobbies’, strengths, culture, religion, relationships or what was important to them. People were not always supported to have personalised care and support designed around their specific needs and preferences.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

During both visits, we did not observe any meaningful activities. On the first day the only activity observed was a staff member encouraging people to pass a balloon round the lounge. We observed staff asking people what they wanted for meals, a book was used to record the choices. People who required it, were assisted into the dining room by a member of staff. This was done in a kind and caring way and at a speed appropriate to the individual. Staff provided support adapted cutlery where people needed it.

Most people we spoke with gave us positive feedback about the care they received. People told us staff respected their choices.

People were not always supported to have personalised care and support designed around their specific needs and preferences. For example, people’s records contained little or no information on their social interests, hobbies’, strengths culture, religion, relationships or what was important to them. People’s care plans did not always record how they communicated, and the support they required from staff. This information and understanding can help to ensure people are given the opportunity to communicate their choices and preferences. People were not supported to access their local community. Activity within the home was not structured, and there was no choice of activity for people. Staff had not been recruited to support activities and very little was observed to be taking place. Relative and service user meetings did not take place. The new manager was planning a relatives meeting.

Staff and managers confirmed there were very limited activities on offer for people. One staff member said, “People used to go out when we had more staff. No one has been taken out for a month as we have lost staff.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.