Archived: Cavendish Medical Practice

Letter from the Chief Inspector of General Practice

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

We carried out an announced comprehensive inspection of Cavendish Medical Practice on 15 September 2015. The practice provides primary medical services to approximately 4,200 people who live in the Edgbaston, Winson Green, Smethwick and Cape Hill communities. Overall the practice is rated as good.

Our key findings across all of the areas inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were shared with staff and acted on.
• Practice staff utilised methods to improve patient outcomes, working with other local providers to share best practice. For example, reviewing patients who were at risk of unplanned hospital admission.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
• Practice staff worked closely with other organisations and external professionals in planning how services were provided to ensure that they meet people’s needs.
• As a consequence of feedback from patients and the Patient Participation group (PPG) practice staff had made improvements to the way it delivered services.
• The practice had a clear vision which had quality and safety as its priority. Plans for the future were in place to improve patient access to the premises. There was a clear leadership structure and staff felt supported by management.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice