• Care Home
  • Care home

Roseway House

Wear Street, Jarrow, Tyne and Wear, NE32 3JN (020) 8422 7365

Provided and run by:
Rosefield Care Limited

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 17 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Roseway House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Roseway House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the home to support the inspection.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed the information we held about the service. This included any statutory notifications received. Statutory notifications are specific pieces of information about events, which the provider is required to send to us by law.

We sought feedback from the local authority contracts monitoring and safeguarding adults' teams but did not receive any formal feedback. We received feedback from the NHS Clinical Commissioning Group (CCG), who commission services from the provider, and asked the local Healthwatch for their feedback. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We reviewed documentation, including care records for four people, medicine records for 10 people and the recruitment records for three members of staff.

We inspected the safety of the premises and carried out observations in communal areas. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with two people who used the service, 13 relatives, and eight members of staff including the registered manager, clinical lead, administrator and five care assistants. We reviewed the care records for four people, medicine records for 10 people and the recruitment records for three members of staff.

Overall inspection

Good

Updated 17 June 2022

About the service

Roseway House is a residential care home providing personal and nursing care to 40 people aged from 18 and over at the time of the inspection, some of whom were living with a dementia. The service can support up to 49 people in one large adapted building.

People’s experience of using this service and what we found

All staff ensured people had extremely engaging sociable lives. The registered manager, staff and the service’s Lifestyle team found creative ways to ensure people were positively engaged; their independence was promoted, and their passions and interests maintained wherever possible. The service was working with people and the local community to reduce the risk of social isolation.

Relatives and people were very complimentary about the support provided by staff. Their comments included, “They do an amazing job”, “They’re brilliant”, “Caring staff” and, “They go out of their way.” Staff knew people very well and were responsive to their changing needs. People and their relatives were involved in all aspects of their care planning, reviews and assessments.

The premises were safe for people. Risks people may face had been fully identified, assessed and steps were in place for staff to follow to reduce the risk. The registered manager and staff were following all policies, processes and guidance relating to infection prevention and control to keep people safe during the pandemic.

People and relatives were involved in all aspects of care planning. Care records showed that other healthcare professionals were part of the care planning. People were supported to attend appointments with their GP and other professionals by staff.

Staff were supported with regular supervisions, team meetings and appraisals. There were enough qualified staff on duty to safely support people. Staff were safely recruited and received a comprehensive induction from the provider. Training was effectively monitored, and refresher training was provided on a rolling basis.

Medicines were safely managed. The clinical lead had oversight of every aspect of the medicines through the quality and assurance systems in place. Staff had their competencies to administer medicines checked regularly.

The quality and assurance systems in place were used to monitor the safety and care provided to people. The management team used regular auditing to identify further areas and opportunities to continuously improve the service. The management team worked with staff to reflect on best practice guidance, changes to legislation and lessons learned from incidents to improve their overall knowledge and understanding.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 June 2019 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 18 October 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.