The Abbeys

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s independence was promoted so people knew their rights and had choice and control over their own care, treatment and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were observed to be kind and caring. During lunchtime people were given a choice of 3 different juices and then offered 2 different choices for their meal. A member of staff told us they were changing over from the winter to summer menu.

The provider promoted people’s independence so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans we reviewed were person-centred and indicated how people liked to be supported.

People told us their experiences of care, “Some staff were talking down to me so I told them and they said they didn’t realise and they got it and now it is perfect.” Another person said, “There is enough staff and they come straight away when I call for them. They respect my privacy and dignity and they knock before they come into my room. They will sit and chat with you and if you want to ask any questions they will answer for you. Relatives told us, “The staff are kind very caring and have good manners. The staff treat [family member] with respect and dignity. They understand their needs.”

Staff explained how they read care plans and had conversations with people about their care and support and how they preferred it to be provided.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.