The Care Quality Commission
  • Dentist
  • Dentist

Partington Dental

Partington Health Centre, Central Road, Partington, Manchester, Greater Manchester, M31 4FL (0161) 775 9053

Provided and run by:
Jakelara Limited

All Inspections

13 June 2019

During a routine inspection

We carried out this announced inspection on 13 June 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Gary Knowles Dental Practice is in Partington, Manchester and provides NHS and private treatment to adults and children.

The practice is located on the first floor of a health centre. There is lift access for people who use wheelchairs and those with pushchairs. There is a car park including spaces for blue badge holders.

The dental team includes two dentists and five dental nurses who also have administrative and reception duties. The practice has two treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Gary Knowles Dental Practice is the principal dentist.

On the day of inspection, we collected 20 CQC comment cards filled in by patients. Patients were positive about all aspects of the service the practice provided.

During the inspection we spoke with both dentists and three dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday, Tuesday and Thursday 9am to 1pm and 2pm to 5.30pm

Wednesday 9am to 1pm and 2pm to 3pm

Friday 9am to 1pm and 2pm to 4.30pm

Our key findings were:

  • The premises were clean and well maintained.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them identify and manage risks to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff were providing preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had systems to deal with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the practice's protocols for completion of dental care records taking into account the guidance provided by the Faculty of General Dental Practice.
  • Review the practice’s infection control procedures and protocols taking into account the guidelines issued by the Department of Health in the Health Technical Memorandum 01-05: Decontamination in primary care dental practices (In particular: foil ablation tests for the ultrasonic cleaner and systems to clean the water purifier collection vessel).
  • Review the systems in place to track and monitor the use of NHS prescription pads.

11 April 2013

During a routine inspection

We found the premises to be clean and hygienic with systems in place to monitor the standards of infection control and to ensure there was continuous improvement.

We spoke with eight patients who attended the surgery for appointments. The patients we spoke with were positive about the surgery, the treatment they received and the staff. Patients told us they were treated with respect and dignity and that they had good relationships with the dental surgeons and the staff. All patients spoken with confirmed that medical histories were taken and they signed their consent to treatment. Patients told us that treatment options were discussed with them and this included the

price of treatments.

Patients told us that they were happy with the care, treatment and advice provided at the practice. Some comments included: "The dentist is very good, I am always happy with the advice and treatment," "The staff are very friendly and helpful" and "The dentist does explain what they are going to do. They ask if I have understood the information before they treat me." 'It's a very good practice here'.