18 March 2013
During a routine inspection
People said that they felt involved and consulted when discussing their treatment options.
People told us that their privacy was always maintained and that they were treated with respect at all times. Dental staff told us how they ensured that people felt comfortable and relaxed.
We saw that arrangements were in place to deal with emergency situations. Staff had received training to manage medical emergencies.
Staff told us they were well supported in their work. They told us they had regular training opportunities and effective support from the practice owner, their colleagues and the manager. People who received a service were very complimentary about the staff team.
We saw that the practice had procedures in place for the management of infection control. Staff had received training to reduce the risk of cross infection. People told us they were confident that good standards of cleanliness were maintained.
The practice had a complaints policy and procedure. Although people were not aware of the formal complaints process, it was prominently displayed in the reception area. Everyone told us however that they would be confident to speak with any of the staff if they had a worry or concern.