The Care Quality Commission
  • Dentist
  • Dentist

Warsash Dental Practice

37 Warsash Road, Warsash, Southampton, Hampshire, SO31 9HW (01489) 573207

Provided and run by:
Dr. George Wilby-Lopez

All Inspections

07/03/2023

During a routine inspection

We carried out this announced comprehensive inspection on 7 March 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Warsash Dental Practice is in Southampton and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 7 dentists, 11 dental nurses, 3 dental hygienists, 1 dental therapist, 1 practice manager and 1 receptionist. The practice has 5 treatment rooms.

During the inspection we spoke with the principal dentist, 3 dental nurses and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 8am to 5.30pm.

Friday 8am to 3pm.

20 August 2013

During a routine inspection

We saw patients were cared for in a clean and comfortable environment and the four patients we spoke with were satisfied with the dental service. Positive comments included "It is a very professionally run place", and "It's the best dentist I have been to." One patient told us the staff took an interest in them and there was a rapport which made them less anxious about having treatment.

Patients told us members of staff were friendly, polite and respectful. Systems were in place to assess their needs and they told us they obtained enough information about treatment options and were involved in decisions. They told us that explanations were good and they were asked for their consent before treatment was carried out. They had no complaints.

Guidance was in place for the prevention and control of infection included decontamination in line with national guidance. Systems had recently been revised to improve monitoring and recording. Staff had been trained in infection control and received regular refreshers to ensure their knowledge and practices were up to date.

Systems were in place to ensure the quality of the service was regularly monitored and records were updated to document checks. Arrangements were in place and being developed to ensure patients were regularly consulted and their comments taken into account. The provider had recently introduced a formal system to document staff training and work was in progress to improve this.