7 May 2013
During a routine inspection
Patients told us they were never kept waiting to see the dentist and that was important to them. Another patient said "The dentist is excellent I would recommend them to anyone." "The dentist always checks my medical history is up to date before they commence treatment."
There were effective systems in place to reduce the risk and spread of infection. Patients said "The practice is always clean." 'Another patient said "Staff always wear protective clothing and offer me protective glasses. I always see the same dentist and if needed I can get an appointment at short notice."
People received treatment from suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.
There was an effective complaints system in place. People told us if they had any concerns or complaints they would discuss them with members of staff and they were confident of using the complaints system. One patient said, "The practice is very good I have never had any reason to make a complaint."