All inspections: B M Pearson - Holmead Dental Centre

All Inspections

This was the practice's first inspection since dental services were required to register with the Care Quality Commission. During our inspection we checked and were ensured that people using the dental practice had access to examinations in private. We asked people how they were involved in their treatment planning and whether they were invited to give feedback about their experiences. We also looked at the provider's records and found that patient and staff records were completed well. We toured the premises and we were satisfied that people received safe and effective treatment in a clean environment.

We met and spoke with staff and checked patient and staff records. Following the visit we contacted, with their permission, five people who had attended the practice for check ups or treatment the week preceding our visit. We received replies from three people using our email questionnaire. People who responded to our questionnaire expressed high levels of satisfaction with the practice. Comments included;

' 'There is always discussion of the dental treatment required and the potential cost of each treatment.'

' 'The dentist is always prepared to explain all services, and costs and I have great trust in his skills.'

' 'I cannot tell you how helpful they have been to me and my family, even when I missed an appointment, they were kind and friendly to me.'

Archived: B M Pearson - Holmead Dental Centre

All Inspections

29 November 2012

During a routine inspection