The Care Quality Commission
  • Dentist
  • Dentist

Wood & Woolfstein Dental Practice

452 Barlow Moor Road, Chorlton, Manchester, Lancashire, M21 0BQ (0161) 881 2110

Provided and run by:
Wood & Woolfstein Dental Practice

All Inspections

12 December 2019

During a routine inspection

We carried out this announced inspection on 12 December 2019 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Wood & Woolfstein Dental Practice is in Chorlton, Manchester and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. A public pay and display car park, including dedicated parking for people with disabilities with additional street parking is available near the practice.

The dental team includes six dentists, 11 dental nurses (two of whom are trainees), a dental hygienist, a dental hygiene therapist, three receptionists and a practice manager. The practice has five treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered managers at Wood & Woolfstein Dental Practice are the partners.

On the day of inspection, we collected 35 CQC comment cards filled in by patients. Three patients also provided feedback online to the CQC. These provided a positive view of the dental team and care provided by the practice.

During the inspection we spoke with three dentists, dental nurses, a dental hygienist, receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday 9am to 12.30pm and 2pm – 5.30pm

Friday 8am to 4.00pm

Our key findings were:

  • The practice appeared to be visibly clean, tidy and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them identify and manage risk to patients and staff. Staff were clearly identified in lead roles to support this process.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

During a check to make sure that the improvements required had been made

This was a desktop review following up on non-compliance found at the last inspection in June 2013. We found that the provider had put a new policy in place and updated recruitment documents, to ensure that they recruited suitably qualified, skilled and experienced staff. As of 16 August 2013, the provider had not recruited any new employees since the last inspection in June 2013. We asked the provider to consider informing the Commission after a new employee started work.

3 June 2013

During a routine inspection

We spoke with four patients who told us that their dentists were "very good" at explaining the treatment options and providing advice about how to improve their dental health. Patients told us that they "loved coming" to this dental practice and that staff were "very pleasant." Although patients were not always seen by the dentist at their designated appointment time, they stated this was a "manageable wait." We saw results from the provider's survey of 50 patients between February and May 2013, which stated that 95% of patients were happy with the service and 67% waited less than ten minutes to be seen by the dentist. We saw evidence that people received appropriate care and treatment from the five dentists, two hygienists and the team of dental nurses. The practice was clean and staff demonstrated adequate understanding of the principles of infection control.

We saw that the dental practice did not collect all the information required by the regulations when recruiting staff. They had an adequate system in place to manage complaints. We saw that the dental practice was responsive to feedback from patients and staff, and this regularly resulted in improvements to the service.