19 January 2012
During a routine inspection
People who used the service told us that they were provided with good information about treatments and the cost of different treatments. People told us that staff were good at discussing all their treatment options and they felt they had realistic expectations of the procedures they were having.
They found the web site and written information provided, both informative and helpful.
They said that staff were considerate, professional and friendly.
They told us they were happy with the service provided and felt their dignity was maintained and their privacy protected.
People told us they felt they had enough time and information to make decisions
about their treatment.
They told us that the dentists and hygienist listened to them and talked through all the
different treatment options.
They told us that the practice was clean and comfortable and that appointments
were flexible to meet their needs. They spoke of how they liked the use of the practices' website, to see appoinments available for the hygienist.
People told us that the practice was 'always clean and well maintained.'