Updated 9 May 2024
We undertook a follow up focused inspection of Court Drive Dental Practice on 15 March 2024. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Court Drive Dental Practice on 1 December 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe, effective and well-led care and was in breach of regulations 12, 17, 18 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Court Drive Dental Practice dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area(s) where improvement was required.
As part of this inspection we asked:
- Is it safe?
- Is it effective?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 1 December 2023.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 1 December 2023.
Are services well-led?
We found this practice was not providing well-led care in accordance with the relevant regulations.
The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breaches we found at our inspection on 1 December 2023.
Background
Court Drive Dental Practice is in Uxbridge, in the London Borough of Hillingdon, and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes two principal dentists, 5 associate dentists, 1 dentist specialising in endodontics, periodontics, prosthodontics and restorative dentistry, 1 oral and maxillo-facial surgeon, 3 dental nurses, 1 dental hygienist and 2 receptionists. . They are supported by a practice manager. The practice has 4 treatment rooms.
During the inspection we spoke with one of the principal dentists, 1 dental nurse, 1 receptionist, the outgoing practice manager and the new practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Thursday from 8.30am to 5pm
Friday from 8.30am to 4pm
Saturday from 8.30am to 2pm.
We identified regulations the provider was not meeting. They must:
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Full details of the regulation the provider was not meeting are at the end of this report.