- Dentist
Archived: Advance Dental Care
All Inspections
24 May 2013
During a routine inspection
We spoke with one person who used the service and two staff. The person we spoke with said "I am happy with the dental service provided, I don't have any complaints".
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. A full medical history was taken before any treatment was carried out and updated at each appointment. Procedures were in place to care for people in the event of an emergency and staff had received adequate training to meet people's needs.
We viewed five personnel files and found some recruitment checks were in place, however there was no evidence that written references had been requested for staff before they commenced employment with the service. This meant that the provider could not demonstrate that appropriate recruitment checks were carried out to ensure that only suitable applicants were selected to work with people using the service.
7 November 2012
During a routine inspection
People said they were very happy with the care and treatment they received from the practice. One person said 'I have been visiting the dentist for many years and I am very happy with the treatment I receive'. Another person said 'they go the extra mile with the care and treatment we receive'. All people who spoke with us said the dentists explained the treatment options to them and the costs so they had all the necessary information to make an informed decision about the treatment they wanted. They told us they had always been treated with respect and dignity. They said they did not have to wait a long time for appointments and that they were mostly seen on time.
We found that the provider had some quality initiatives in place but these had not been used consistently to monitor the quality of services. A comprehensive quality assurance system was not in place and the provider did not yet have robust processes in place to monitor the quality of services to make sure that people always received safe and appropriate care and treatment.