Archived: Southside Dental Care

18 March 2013

During a routine inspection

People using the service told us they were very satisfied with the practice, service they received and way it was provided. One person told us "My ten year old son was having teeth extracted for the first time. They made my son feel relaxed the entire visit and monitored him for forty minutes after treatment to make sure he was ok". Another said "I used to be afraid of my trips to the dentist, but here everything is fine and I have been impressed with the dental and reception staff". People were given explanations and clarification about the consultation process, reason why treatment was required, available alternative treatments and costs throughout their patient experience. This included any risks that a treatment may involve. They told us they were treated with dignity and respect by staff and felt safe using the service. They also thought there were enough staff who were suitably qualified to meet their needs. People said "Welcoming staff and a dentist that is easy to talk to". They were made aware of the complaints procedure and how to implement it if necessary. They did not comment on the practice infection control systems. They did tell us they thought the practice was kept clean, tidy and observed their right to privacy.

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