21 February 2012
During a routine inspection
One patient told us that they thought the receptionist and dental staff were helpful and gave their time to explain and answer questions without rushing. Patients told us that the dentist explained the dental procedures to them. They said they were told how much treatment would cost and signed their agreement to treatment on a consent form.
Patients said the dental practice and treatment rooms were clean and tidy and they were asked to wear protective eye glasses.
We saw that the dental practice had requested patient feedback through a 'satisfaction survey' in September 2011. Responses included 'Helpful staff at all levels. Availability of appointments and a good dentist' and 'Locality and foremost quality of service provided'. A separate satisfaction survey for patients attending the orthodontist clinics was undertaken in July 2011 and the responses received were all positive.
The NHS Choices website has two positive comments about this dental practice.