The Care Quality Commission
  • Dentist
  • Dentist

Archived: Melita Dental Practice

18 Ilfracombe Gardens, Whitley Bay, Tyne and Wear, NE26 3SL (0191) 252 1155

Provided and run by:
Mr. Simon Muscat

Important: The provider of this service changed. See new profile

All Inspections

27 September 2012

During a routine inspection

We spoke with four people who used the service to find out their opinions of the treatment provided. Everyone we spoke with was complimentary about the service, and the treatment, they received from the practice. Comments included, 'It's friendly, efficient and caring; you are treated as a person' and 'I think it's very good, I've had absolutely no complaints.' People also told us, 'Staff are lovely, the nurses seem to know what they're doing' and 'Staff definitely do know what they're doing. They are also very good with my little boy when he has treatment.'

We found that people's opinions were respected when making decisions about their dental treatment. People told us, 'He (the dentist) keeps me fully informed of what he's planning to do and gives me the options of what he could do' and 'They definitely involve me in decision making.'

During our inspection we spoke with four members of staff. We found that all four had some knowledge of safeguarding procedures for children and vulnerable adults, and how to report any concerns they may have about this.

People told us they were happy with the standard of cleanliness at the practice and we found there were suitable infection control procedures in place. People said, 'The cleanliness is no problem and I always get offered glasses and an apron when I'm having treatment' and 'The cleanliness seems fine'.

We checked staff records and found the provider operated effective recruitment procedures for staff.