The Care Quality Commission

Archived: Manor House Dental Practice

The Street, Long Stratton, Norwich, Norfolk, NR15 2XJ (01508) 530514

Provided and run by:
Dr. Mark Ter-Berg

Important: The provider of this service changed. See new profile

All Inspections

29 January 2013

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The provider had in place a policy on consent and confidentiality. We spoke with four people on the day of our inspection. They all told us that their treatment was discussed with them.

During our inspection we spoke with four people who used the service. They told us they were happy with the service they received. One person said, "Can't fault them (the staff) really."

We looked at the records for people who used the service. We found these detailed people's treatment plans, medical histories, visit dates and treatments received.

We spoke with two members of staff who said they were well supported and had received a range of appropriate training appropriate for their role.

We saw that the service had all the appropriate policies in place to manage infection control effectively. We found that the service was following good infection control practices.