The Care Quality Commission
  • Dentist
  • Dentist

Archived: Brigstock Dental Practice

97 Brigstock Road, Thornton Heath, Surrey, CR7 7JL (020) 8689 6171

Provided and run by:
Mr. Dakshu Patel

Important: The provider of this service changed. See new profile

All Inspections

4 January 2013

During a routine inspection

We spoke to three people who use the service. They told us that staff were friendly and were always helpful. They told us their treatment was always explained to them and they had been consulted at each appointment about the cost of their treatment. They told us that each time they visited, the dentist always asked for an update on their medical history. They told us that the environment was comfortable and always very clean and well maintained.

All of the people we spoke to told us they had not seen the practices complaints procedure. All told us they had never had any reason to make a complaint but they would tell practice staff or the dentist if they had any concerns and they were confident their concerns would be dealt with.

Two people told us they had been attending the practice for over twenty years and they were very happy with the treatment they had received throughout that time.

We spoke to SW London NHS Primary Care Contracting team. They told us the practice was seen as a “Best Practise” practice and had achieved the British Dental Association’s “Good Practice” scheme accreditation.