25 November 2013
During a routine inspection
Patients told us that they were given a copy of the treatment and costs involved and given time to think before undergoing treatment. We saw that the practice employs dentists who specialise in certain treatments such as implants, root canal work and orthodontics. This demonstrated that patients had access to appropriate skilled staff to meet their care and treatment needs.
We observed staff speaking to patients politely both at the practice and over the telephone and saw they answered questions with confidence. We observed that records relating to patients were kept securely ensuring confidentiality.
The prevention and control of infection and decontamination of instruments was effectively carried out in accordance with guidance from the Department of Health. Patients we spoke with were very positive about the cleanliness of the practice telling us "The surgery is always spotless when I attend."
We found that staff were supported in their professional development and encouraged to take part in additional training and the provider took account of complaints and comments to improve the service.