26 June 2013
During a routine inspection
Patients told us they were kept involved in decisions about their treatments and knew what to expect during their course of treatment. One patient told us, "They've given me advice about my treatment, but I was the decision maker. I feel reasonably aware of what needs to be done." Another patient told us, "The dentist could not be better. They were gentle and answered my questions."
There were arrangements in place to reduce the risk and spread of infection, including staff training, policies and procedures, and appropriate decontamination arrangements.
Staff were supported in their work and had access to continuing professional development (CPD). Subjects covered as part of staff CPD included a range of topics related to their professional work, such as safeguarding children from abuse, infection control and medical emergencies.
Quality monitoring arrangements were in place in the service, including survey questionnaires, practice meetings and audits.