On this occasion we did not speak with any patients but concentrated on staff personnel files and documentation.
We saw fourteen staff personnel files. We found documentation that had been missing at our last inspection was now in place. The provider had also taken steps to address gaps in the recruitment procedures.
People told us they felt safe at the service. Staff provided us with examples of types of abuse and possible signs of abuse. They were aware of the reporting procedure for safeguarding issues and had seen a copy of the practice's safeguarding policy.
We saw that there were effective systems in place to reduce the risk and spread of infection. People also told us the practice was clean.
The provider did not have an effective recruitment and selection procedures in place and did not retain required background documentation about staff.
The provider had clear systems in place to obtain feedback from all persons involved in the service as well as auditing their own service.