19 March 2013
During a routine inspection
People told us their treatment options were fully discussed with them which enabled them to make an informed decision about their treatment and their dental health needs. One person told us they would like to be made aware of the costs in advance of any treatment.
People said they found the practice clean and hygienic. We saw the practice had effective arrangements in place for the safe management of infection control. Staff had received training to reduce the risk of cross infection.
People considered the staff were competent in their work. They said they found the staff welcoming and friendly. Staff told us they were provided with good training opportunities to further develop their skills and knowledge in their work.
People were not aware of how to formally complain. They told us they had not had cause to complain but were confident any concerns raised would be listened to and addressed.