26 March 2013
During a routine inspection
We spoke to three patients, two dentists, three members of practice staff and the practice manager. We also looked at records. These included care plans, records of meetings and information about how the service operated. We looked at information from surveys undertaken by the provider to assess the quality of the service.
Patients we spoke to were involved in their care and treatment options, felt it was delivered in a safe way and that the practice was clean and hygienic.
One patient said, 'My dentist is always willing to answer any questions I might have.' Another person said, 'I feel comfortable coming here. I have been pleased with my dentist and my family have been pleased too.'
We observed members of staff interacting with patients in a courteous, polite and efficient manner.
We saw that the practice had implemented an infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients.