• Dentist
  • Dentist

Archived: The Keith Mount Dental Surgery

172 Long Elmes, Harrow, Middlesex, HA3 5JZ (020) 8427 8282

Provided and run by:
Mr. Keith Mount

Important: The provider of this service changed. See new profile

All Inspections

1 August 2017

During a routine inspection

We carried out this announced inspection on 1 August 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team that we were inspecting the practice. They had no information of concern.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The Keith Mount Dental Surgery in the London borough of Harrow and provides NHS and private dental treatment to patients of all ages.

Practice staffing consists of the principal dentist, two dental nurses, one locum nurse and one locum receptionist.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

The practice is open Monday to Friday 9am to 5pm

The practice facilities include one treatment room, decontamination room, reception/waiting area and a staff room.

On the day of inspection we collected feedback from 21 patients. This information gave us a positive view of the practice.

During the inspection we spoke with the principal dentist, one dental nurse and receptionist We looked at practice policies and procedures and other records about how the service is managed.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

There were areas where the provider could make improvements and should:

  • Review the practice's policy and the storage of products identified under Control of Substances Hazardous to Health (COSHH) 2002 Regulations to ensure a risk assessment is undertaken and the products are stored securely.

4 April 2012

During a routine inspection

We spoke with three people who had used the service that day. They told us they were happy with the care they were receiving and that they were treated efficiently. One of the people spoken with said they were looked after at the service. This included that they were encouraged to keep their teeth rather than have them removed as removing them was not the best long term option and any referrals to specialists had gone smoothly.

People who use the service said they received options as to how they could be treated, including cost and any risk. They said they were very happy with the staff with one person saying they were 'always friendly, always efficient.' They also said most of the time, appointments were on time and even when they were not, staff informed them about the delay as well as the cause of the delay.

People told us they never had any problems and had never had to raise any concerns. They were also happy with where the service was located, saying it looked 'brand new, even though it isn't'.