The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mrs Joanne Mien Hua Chow - Hertford Road

415 Hertford Road, Enfield, Middlesex, EN3 5PT (020) 8804 2107

Provided and run by:
Mrs. Joanne Mien Hua Chow

Important: The provider of this service changed. See new profile

All Inspections

30 April 2012

During a routine inspection

Patients were satisfied with the care and treatment they received. They told us that the dentist and dental nurse treated them with respect and dignity. Patients confirmed that they had full information about their treatment. They felt that their rights and confidentiality were respected. We saw that the dentist and the nurse spoke to patients in private and doors to treatment rooms were closed to protect their privacy.

Patients told us that they knew how to make a complaint if they had a concern. They said the dentist and the nurse were approachable and they could talk to them without hesitation. Patients told us that the dentist asked them if they were satisfied with their care and treatment. We saw a suggestion box in the waiting area which people were encouraged to use to make comments and suggestions regarding their experience of the dental practice.

Comments from patients included: "I am satisfied with my treatment"; "This is a good dental practice".

Patients told us they would recommend the dentist to friends and relatives. A patient told us they have been coming to the practice for several years because they were satisfied with the care and treatment they have received. We were informed that all areas of the dental practice were clean and tidy.