Archived: Blackhorse Way Surgery

We saw that patient's views were taken into account in the way the service was provided and delivered. For example one patient told us 'I prefer afternoon appointments and I am offered them.'

Patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plans in accordance with General Dental Council (GDC) guidance. This meant that patients received individualised oral care and treatment that they had agreed to.

We saw that the premises were visibly clean and tidy. Staff we spoke with spoke knowledgeably about the decontamination and sterilisation processes they used. All the patients we spoke with told us that the practice was always clean. One patient we spoke with said 'It's always neat and tidy.'

We saw documentation which confirmed that all relevant staff employed by the service held current registrations with the GDC. We also saw documents which confirmed that the service held checks with the Disclosure and Barring Service (DBS) for all staff. This meant that the service had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.