The Care Quality Commission
  • Dentist
  • Dentist

Archived: Montreal Terrace Dental Practice

136 Reading Road, Henley On Thames, Oxfordshire, RG9 1DN (01491) 578902

Provided and run by:
Mr. Christopher Hurst

All Inspections

10 December 2013

During a routine inspection

We spoke with two people who were using the service at the time of inspection. They told us staff were 'friendly', 'helpful' and spoke to them in a 'respectful' way. One person told us "I'm very happy with the dentist and the treatment here. The staff are brilliant and really kind". Another person said "It's a good practice. It's always clean and tidy and the staff are always welcoming, approachable and friendly. I wouldn't want to go anywhere else."

People told us they were provided with the opportunity to discuss their treatment options and felt they were provided with sufficient information to make an informed choice. None of the people we spoke with told us they had any difficulty in making appointments. One person told us "They are very good and will fit you in as an emergency on the day if you are in pain".

People told us the practice delivered care and treatment in a way that met their needs. We saw that dental records were well documented and up to date.

We saw that the practice had systems to reduce the risk of infection. People told us the staff always wore gloves and other protective clothing to prevent cross contamination. This was confirmed by our observations on the day.

Staff told us they felt well supported by management and were offered appropriate training at frequent intervals. People using the service were protected in emergencies because staff were trained in first aid and had access to emergency medication and equipment.