Archived: Loddon Bridge Road Dental Practice

We found the provider had implemented a new system for updating patients' medical histories during routine appointments. This ensured patients' medical histories were up to date and the dentist was aware of any concerns that may affect treatment. A new system for reminding patients about their routine appointments was in place.

The provider had given staff a protocol for decontaminating dental instruments to ensure they followed appropriate guidance. We saw changes were made to decontamination areas to ensure instruments could be cleaned and sterilised effectively.

Patients told us they were provided with choices and information regarding their care and treatment. They were satisfied with the treatment they received. Assessments and treatments were recorded in dental records. However, patients' medical histories were not recorded effectively. Four out of five patients we spoke with said the dentist did not ask them about any changes to their health or medication during appointments.

The practice was clean and hygienic. However, not all guidance related to decontamination of dental instruments was followed.

Staff received appropriate training and clinicians undertook personal development required by their governing body.