17 April 2013
During a routine inspection
With their agreement we observed three people receive a check-up or dental treatment.
Everyone we spoke with was complimentary about the staff who worked at the practice and about the environment. They said staff were polite and respectful. They told us they were sent reminders about appointments. People said their check-ups were thorough and treatment and its cost were fully explained to them. People who had received emergency treatment told us it was usually arranged for them on the same day they contacted the practice.
One person told us they had been a patient at the practice for 25 years and said, 'They must be good otherwise I would not still be coming'.
People told us they thought the premises were clean and hygienic. The provider had measures in place that ensured people were effectively protected from the risk of infections.
Staff had undertaken training that was appropriate to the work they performed and ensured their continued registration with the General Dental Council.
The provider had arrangements in place that ensured the quality of the service provided was monitored and working practice was checked to ensure procedures were properly followed.