Archived: The Gants Hill Dental Practice

People told us they were happy with the care they received. Comments included "I am very happy with the dentist" and "I have had many problems with my teeth and the dentist will try to save my teeth." We saw that people had treatment plans in place.

People told us they found the service to be clean and they were satisfied with the hygiene practices of staff. One person said "their hygiene is very good, you can see the place is perfect." People were not adequately protected from the risk of infection because appropriate guidance regarding instrument storage had not been followed.

Staff received appropriate professional development. People said they had confidence in the abilities of nurses and dentists. Comments included "(the dentist) is excellent" and "I've never had any issues here."

People we spoke with said they were not aware of the complaints policy, however they had not had cause to make a complaint. The service had an effective system in place for managing complaints and took appropriate steps to bring the complaints system to people's attention.