The Care Quality Commission
  • Dentist
  • Dentist

Archived: North Street Dental Practice

34 North Street, Rugby, Warwickshire, CV21 2AL (01788) 568477

Provided and run by:
Dr. Ahmad Kakay-Afshary

Important: This service is now registered at a different address - see new profile

All Inspections

2 July 2013

During an inspection looking at part of the service

We inspected this provider previously on the 15 March 2013 and identified that improvements were required in three areas. We found that appropriate standards of cleanliness and hygiene had not always been maintained; there were not suitable arrangements in place to ensure that staff received appropriate training, professional development and appraisal; and records were not always maintained and stored appropriately.

During our inspection we spoke with the provider, (who was a dentist at the practice), the practice manager, (who was also a dental nurse) and two other dental nurses. We read the patient records for five people who used the service and we spoke with three people who used the service.

We found that the provider had made many changes since our previous inspection and that improvements had been made in all areas of concern.

When we looked at people's records, we found that their medical history had been updated. People we spoke with told us they were asked to look at their medical history form each time they came to the dentist. They told us that they also signed a consent form agreeing to any treatment.

We found that staff had received training on infection control processes and that they followed the practice's infection control policy. Staff told us that they were happy that they had received further training.

Staff told us that they had undergone a recent appraisal with their manager and found it a useful experience.

15 March 2013

During a routine inspection

On the day we visited North Street Dental Practice, we spoke with the provider, (who was a dentist at the practice), another dentist, the practice manager, (who was also a dental nurse) and one other dental nurse. We read the patient records for four people who used the service and we observed staff's interaction with people at the practice.

We gathered evidence of people's experiences by telephoning four people following our visit.

People we spoke with told us they were happy with the service they received. They told us that the dentists discussed the options available to them for any treatment they may require. They told us they were satisfied with the information made available to them about the treatment.

We found that staff had not always followed the practice's infection control policy. One member of staff we spoke with told us that they wanted more training on the control of infection.

Staff also told us that they would like to receive better support from their manager and have regular appraisal meetings.

When we looked at people's records, we found that their medical history was not always updated.

On the day of our visit we saw that staff were polite and caring towards people who used the service. One person who used the service told us that they were, 'Fully satisfied,' and they were 'Really happy with the surgery.' Another person told us that the staff were, 'Very, very welcoming' and they took their children to this practice.