The Care Quality Commission
  • Dentist
  • Dentist

Omnia Dental Spa

243 Station Road, Wythall, Birmingham, West Midlands, B47 6ET (01564) 822224

Provided and run by:
Cannock Dental Care

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 25 June 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Birmingham and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 5 dental nurses, 2 dental hygienists, 1 practice manager and 1 receptionist. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse, the receptionist and the practice manager.

23 January 2013

During a routine inspection

The practice had one senior dentist, two part time associate dentists, a practice manager who is also a dental nurse, three part time dental nurses and a hygienist. A facial treatments professional also offered a service at the practice.

This inspection was discussed and arranged with the practice a few days in advance. This was to ensure that we had time to see and speak with staff working at the practice. As part of our inspection we spoke with the senior dentist and one associate dentist, the practice manager and a dental nurse. We did not have the opportunity to talk with people who were attending the practice.

We later spoke with five people by telephone who had recently attended the practice.

The information provided to us indicated that people were happy with the quality of treatment they received. They felt they had been given enough information about their treatment options and the relevant fees. One person said, "They talk the treatment through with me and why I need it." Another person told us, "It's always been a pleasure to go, their standards are high."

We saw that the practice was very clean so that the risks of infection were minimised. We found that dental nurses undertook regular training to ensure they carried out their roles efficiently.

There was a system in place for people to make complaints if they were not happy with any aspect of the service. We noted that the practice had not received any formal complaints during the last 12 months.