7 November 2012
During a routine inspection
"I've been coming here for years, it's a busy practice but it runs really well." Another said" I get a very good service here, beginning at reception."
Everyone commented on the cleanliness of the practice. One person said "The surgery is spotless." People said they regularly saw staff making sure that the surgery was clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.
The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service and their representatives were asked for their views about their care and treatment.