7 November 2013
During a routine inspection
Treatment could be arranged at a convenient time, and people told us they did not experience any lengthy delays. People could consider their treatment options and any costs involved and did not have to make a decision immediately.
Everyone we spoke with told us they were happy with the service and would recommend the practice to family and friends. One person told us, 'One of the great choices I made was going there. They really have helped me change my appearance for the better. I only have praise for them.'
People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. We saw there were good standards of hygiene and infection control practices in place.
The dental nurses said they worked together well as team and managed to discuss any issues that may have been raised during the working day. They said that they felt they were supported by the dentist and accessed training as they needed to.