12 March 2012
During a routine inspection
This practice provides a full range of general dental assessments and treatments.
The practice location has three treatment rooms. One treatment room is situated on the ground floor which means that the practice can offer treatment to some people with mobility restrictions however access to the premises is over three steps which could make access difficult.
People receiving care and treatment from this practice location pay independently or can access their dentistry through NHS costs. The practice has a current contract with the NHS to provide NHS dental care to people.
As part of our review we spoke with three people by phone. People spoke highly of this dentist practice. People were satisfied with the care and treatment they had received. Below are a few comments people made;
'I have been using this dentist for ten years. Overall I feel that the service is very good and efficient. My whole family use this practice and we are all very satisfied. The children go as well, the dentist is very good with them. They are used to going to the dentist now'.
'I have been going to this dentist for three years I am more than happy with it. A family member recommended this dentist to me and I have been going ever since'.
'All of the staff are very friendly and helpful'.
Evidence that we gathered during this review confirmed that people are assessed to decide what dental and oral healthcare needs they may have. Treatments that people may need are discussed with them and are carried out in a satisfactory way.
Overall we found good practices regarding infection control and cleaning procedures which demonstrated compliance in this area.
Although we did not assess recruitment and medication we had a discussion with the registered provider and offered suggestions for improvement in these areas such as the monitoring of temperatures in the rooms where emergency medication is kept. The registered owner was receptive to our suggestions and confirmed that they would address these issues.